Privacy Policy

This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (hereinafter defined) arising from goods and/or services offered by Wisely 98 Pte Ltd.

1. What information do we collect?

1.1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.

1.2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

1.3.  We collect your data and include depending on the nature of your interaction with us your Name, NRIC (for those permitted under the applicable laws), passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individual which you have provided us via various forms and platforms submitted to us.

1.4. If you submit to us any Personal Data of a third party (e.g. data and/or information of your spouse, children, parents, and/or employees), it is assumed that you have already obtained the consent of the third party to provide us with his Personal Data for the respective purpose.

1.5. When you submit an application form or other forms relating to tenancy or any estate management services.

1.6. When you interact with our staff, for example, via telephone calls, letters, face-to-face meetings and correspondence/emails.

1.7. When you use some of our services, for example, our website or the estate web Portal.

1.8. When you request that we contact you, be included in an email or other mailing list.

1.9. When you are contacted by, and respond to, our person-in-charge officers.

1.10. When you submit your Personal Data to us for any other reasons.

1.11. When you are at the estate/ premises where closed-circuit television cameras (CCTV) are in operation.

1.12. When you enter the estate/complex via security guard house.

1.13. When you attend any general meeting, council meeting and/or social event of any management corporation, such personal data shall include your audio data, photo and/or video images.

1.14. When you write officially to Wisely 98 Pte Ltd and/or to a management corporation.

2. What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

2.1. To personalize your experience (your information helps us to better respond to your individual needs)

2.2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

2.3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

2.4. To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).

2.5. To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).

2.6. To manage the administrative and business operations of Wisely 98 Pte Ltd, including the site offices and complying with internal policies and procedures.

2.7. To respond to your queries and requests.

2.8. To match any Personal Data held which relates to you for any of the purposes in relation to estate management.

2.9. To resolve complaints and handling requests and enquiries.

2.10. To prevent, detecting and assisting the authority for investigation and for analysing and managing commercial risks.

2.11. For employee training and performance evaluation and identity verification purposes.

2.12. For any legal purposes (including but not limited to obtaining legal advice and dispute resolution).

2.13. To conduct investigations relating to disputes, billing or fraud.

2.14. To meet or comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Wisely 98 Pte Ltd (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations).

2.15. For purposes which are reasonably related to the management of estate and site offices.

2.16. When you attend a council meeting of any management corporation,your attendance be shall be explicitly be recorded in the minutes of that council meeting and subsequent council meetings

2.17. When you write officially to Wisely 98 Pte Ltd and/or to a management corporation, your personal data will be tabled at a council meeting of that management corporation and be recorded in the minutes of that and/or subsequent council meetings.

3. How do we protect your information?

3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

3.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

3.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

4. Do we disclose any information to outside parties?

4.1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

4.2. Wisely 98 Pte Ltd shall take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable) and to the following parties:

4.2.1. Employees of Wisely 98 Pte Ltd, to provide services to you, address your feedback and requests in relation to your accounts and billing arrangements with Wisely 98 Pte Ltd and/or the management corporation.

4.2.2. Agents, contractors and/or third party service providers who provide operational services to Wisely 98 Pte Ltd and/or the management corporation, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, human resource related services, processing, technical services, training, security or other services to Wisely 98 Pte Ltd.

4.2.3. Professional advisers such as auditors and lawyers serving Wisely 98 Pte Ltd and/or management corporations.

4.2.4. Relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.

4.2.5. Complying with the Building Maintenance & Strata Management Act for matters with respect to voting lists, minutes of general meetings and council meetings and other provisions of the same Act.

4.2.6. Any other party to whom you authorised Wisely 98 Pte Ltd to disclose your Personal Data to.

5. Data Retention and Disposal of Personal Data

5.1. All Accounts, correspondence or any document that contained Personal Data will be securely kept and to be disposed of after five (5) years.

5.2. All visitors slips that contained Personal Data of visitors that are collected at the security post of any estate will be disposed of after one (1) year.

5.3. Images collected via any closed-circuit television camera (CCTV) are generally available for up to 30 days. The video recorders are programmed to overwrite older images automatically. Images older than 30 days would therefore be considered disposed.

6. Withdrawal of Consent

6.1 Subject to laws and statutory requirements, any individual whose Personal Data has been provided to Wisely 98 Pte Ltd may request for correction of his Personal Data or withdrawal of his consent. Such request must be made in writing by that individual. Depending on the nature of the request and complexity of the data concerned, a fee may be charged for any such request received.

7. Do we use cookies?

7.1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

7.2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

7.3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

8. Third party links

8.1. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Personal Data Protection Act (Singapore)

9.1. By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.

10. Online Privacy Policy Only

10.1. This online privacy policy applies only to information collected through our website and not to information collected offline.

11. Terms and Conditions

11.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

12. Your Consent

12.1. By using our site, you consent to our website’s Privacy Policy.

13. Changes to our Privacy Policy

13.1. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

14. Contacting Us

14.1. If there are any questions regarding this Privacy Policy you may contact us using the contact form.

14.2. If you wish to contact us about the protection of your Personal Data, please write to The Data Protection Officer at the address shown above or email to

14.3. If your Personal Data is provided to Wisely 98 Pte Ltd by a third party (e.g. a referrer), you should contact that individual or organisation that furnished your Personal Data to submit a request to Wisely 98 Pte Ltd on your behalf for correction or withdrawal of consent.

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